Privacy policy
Courtesy translation; the Spanish version is the binding text. This policy explains how we process the personal data of people who use this website, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018.
1. Data controller
- Controller: Diaple Networking, S.L., tax ID B99231631, registered office at Paseo María Agustín 4-6, oficina 11, 50004 Zaragoza.
- Data protection contact: info@diaple.com.
2. What data we process
Through the demo request form:
- Name, organisation and email address.
- Type of organisation and message (optional).
- The website language from which the request is sent.
Automatically, when the site is served, our infrastructure provider may log technical connection data (such as IP address, browser type and request date and time) for security and operational purposes.
We do not collect special categories of data. Please do not include them in the message field.
3. Purposes and legal basis
- Handling your demo or information request and communicating with you: performance of pre-contractual measures at your request (Art. 6(1)(b) GDPR).
- Ensuring site security and preventing abuse and automated submissions: the controller’s legitimate interest (Art. 6(1)(f) GDPR).
We do not use your data for automated decision-making or profiling. We will not send you commercial communications unrelated to your request without a legal basis that allows it.
4. Recipients and processors
We do not sell or disclose your data. To provide the service, the following providers, acting as processors, have access to it:
- Cloudflare, Inc.: site hosting and content delivery network.
- Twilio Inc. (SendGrid): sending the email generated by your request.
- The controller’s corporate email provider: receiving and managing your message.
Some of these providers may process data outside the European Economic Area, in particular in the United States. In that case, the transfer relies on the safeguards provided for by the GDPR, such as the EU-US Data Privacy Framework or the European Commission’s standard contractual clauses.
5. Retention period
We will keep your data while your request is being handled and, if no contractual relationship is established, for a maximum of 12 months from your last contact. They will then be deleted or blocked for the legal limitation periods applicable to possible liabilities.
6. Your rights
You may exercise your rights of access, rectification, erasure, objection, restriction of processing and portability by writing to info@diaple.com, stating the right you wish to exercise and proving your identity.
If you consider that the processing does not comply with the rules, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) or with your local supervisory authority.
7. Security
We apply reasonable technical and organisational measures to protect the data, including encrypted communications, restricted access and validation of submissions.
8. Intended audience and minors
This site is aimed at professionals and organisations. It is not intended for people under 14.
9. Changes to this policy
We may update this policy to reflect legal or service changes. The date of the latest version is shown at the top.